Privacy and data

Your privacy is important and we are committed to respecting personal data supplied to us. This statement explains what personal data we collect and how we use it.

Who are we?

We are a business providing advice and practical assistance in the field of dog behaviour and training. Our registered address is Crow Hall Farm, Northfield Road, Soham, Cambridgeshire CB7 5UF

What personal data is collected?

We may collect personally identifiable information such as name and contact details and details of your web visits.

We may collect general personal information such as your name, gender, title as well as your contact details including your contact address, email, telephone numbers and, if you have chosen to contact us this way, your social media handles. Where you submit an on-line question, your entry on the form, which may include further personal data, is also retained.

If you visit our website your IP address, approximate location and the web version and device you use may be recorded. We may collect information on how you use the website but this data does not include other identifying information.

How is personal data collected?

We obtain personal data only when you visit our website, when you contact us for an enquiry, when you register your interest in receiving communications or if we meet in person.

How do we use personal data?

We use your data to improve our service, your experience when using the web or to respond to your requests and expressions of interest. We also send occasional marketing communications.

We process the data to serve legitimate interests. Specific usage of personal data includes:

  • to enable us to respond to your questions

● to improve the website by monitoring how it is used

● to respond to any feedback you send us, if you’ve asked us to

● to gather feedback to improve our services

● to maintain a record of transactions

● to provide relevant direct marketing communications and service updates

We have procedures and security features in place to keep your data secure once we receive it.

We store your data on secure servers in the European Economic Area and in accordance with the General Data Protection Act.

We only pass on your personal information for the purposes in this policy if we have a legal obligation. We don’t sell or share your information with any other organisations for commercial purposes.

Personal data can only be viewed by authorised people at Charlies Dog Training Centre and by public bodies when required to do so.

You can find out what information we hold of you and request changes to the data or how it is used by contacting Charlie Clarricoates on

You can ask for access to your data and exercise your rights to have it corrected or to change how it is used.

If you receive email news, you can unsubscribe by simply asking us to do so or, if you receive updates automatically from another source, by changing your settings.

We don’t keep personal data for longer than is necessary for the purposes for which it is being processed. We review this annually and archive or delete data securely.

This statement is intended to demonstrate clearly that we will comply with the regulations specified by the General Data protection Act and to reassure anyone who deals with us that any personal data is safe and not accessible to unauthorised third parties.